OBTAIN DESIGN TERMS AND CONDITIONS
YOUR RIGHT TO CANCEL SALE / RETURN PRODUCTS
All sales are final. Unless goods are faulty, and we are duly notified as outlined above, we are unable to refund, exchange or credit your account. We will not cancel a sale and issue a refund because you have changed your mind. You are required to inspect your products at the point of delivery. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven (7) calendar days of delivery. Images must be provided of the damaged item(s). We will not be liable for any damage to any of the products unless we are notified within the time period specified above. Should you be arranging your own delivery then the goods become your responsibility upon collection from Obtain Design’s premises.
PRE ORDER ITEMS
Many of the furniture and some of the other items will be ordered in at the time of purchase (pre ordered). This is typical procedure for high end international furniture brands. On these occasions, you will be notified of the estimated lead time at time of purchase. Lead time may be up to 14 weeks. At times, due to unforeseen circumstances such as shipping delays and Australian Customs delays, the delivery of your goods may stretch beyond this time. If the lead time exceeds 16 weeks, you can discuss the option of a full or partial refund. Refunds will not be issued on items with lead times under 16 weeks duration.
BULK ORDERS
Payment of 50% deposit required at time of the order. The balance must be paid 2 weeks prior to delivery. A late payment fee of 2.5% will be incurred on the balance amount every 7 days after the due date. Large orders that are to be collected from the warehouse. Must be collected within 3 days of the shipment arrival. Orders that are not collected from the warehouse within 3 days of arrival may incur a storage fee.
DELIVERY
You must be available to sign for your item and accept delivery. You are responsible for ensuring that there is adequate access and entry to your premises to facilitate delivery of the products. Any additional costs in relation to redelivery are your responsibility. If you are not available to accept delivery of an item, it may be left unattended. Obtain Design is not responsible for items left unattended at the registered Paypal address should they go missing or become damaged. Failure to accept delivery of the products you have ordered shall not invalidate the contract of sale and no refund will be issued.
OUR LIABILITY / WARRANTEE
A standard warranty period of 12 months is applicable for Obtain Design Furniture product.
Obtain Design will not be responsible for ensuring that the products are suitable for a particular purpose. Breach of warranty must be made within the period of 12 months from the date of delivery of your products. Any such claim must also be made within one month of discovering or learning of the alleged defect. You will not be entitled to make any claim against us in respect of breach of any warranty or condition unless the claim is made within the relevant period set above. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is mutually decided as being the most efficient and effective remedy. It should also be noted that warranty does not cover: any breakage caused by negligent and/or improper use of the goods, changes caused by normal wear and tear, any damage caused by lack of and/or erroneous maintenance, any damage due to an accident or force, chromatic variations in wooden and varnished parts due to the normal ageing of the finish. It should also be noted that coverings such
as leather and fabric have very specific and limited warranties; ‘coverings’ do not fall under the warranty terms listed above.
PRIVACY
Your address and contact details will not be used by Obtain Design for marketing purposes.